Support and Maintenance

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Rapid incident response, constant improvement and identifying emerging opportunities are the key outcomes of Innovent Software Offshore’s support and maintenance functions.


Ongoing software support and maintenance, specifically around key business software, is essential. Having dedicated local resources for this task is often too large an overhead. As such, support and maintenance for critical software applications is neglected in many businesses. Innovent Software Offshore have the solution for this problem. We offer dedicated or shared support and maintenance resources for your business critical software, with local account management, but at a fraction of the cost you would normally pay in Australia. We appreciate that business needs can change regularly. Having support and maintenance resources available to make change requests to your system is important. It ensures smooth operations and reduces or eliminates the costs of redeveloping and redeploying applications.
Optimal software support and maintenance activities deliver continuous improvement as well as dependable, cost efficient software support. As technologies, competitors, and business processes evolve, your maintenance program should recognize, respond, and adjust to them accordingly. The challenge is to maintain and support business software applications so that you:

  • Focus your own on-shore resources on the highest-value activities
  • Deliver continuous improvement for maximum ROI
  • Improve ongoing reliability, performance, and quality for a competitive advantage as well as peace of mind
  • Optimize results with accountable, measurable support processes


Innovent Software Offshore’s, dedicated personnel provide the spectrum of services to support optimize and extend applications. Our offshore Support and Maintenance services include:

  • Application support to monitor production systems, ensure complex applications function as they should, troubleshoot, and investigate reported incidents
  • Application maintenance for problem management, root cause analysis, as well as established processes for long-term integration and viability of your business system
  • Application enhancement and functional improvements for competitive and regulatory updates
  • Technology upgrades to stay current with the latest technology capabilities and trends
  • Release management integrated with QA services to produce reliable continuity

We are proactive about support and maintenance. This means Innovent Software Offshore’s support and maintenance solutions provide ongoing stability by adapting to anticipated changes in business and technology environments. Our results-oriented process reaches beyond the common measurements of schedules and budgets to set performance, up-time, turn-around, or other customised metrics as a baseline for continuous improvement.

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